Assessment of Level of Patient- Satisfaction in Outpatient Department of Tertiary Care Hospitals in Bangladesh

Background: Almost fifty years of studying health systems has made patient -satisfaction a primary interest of researchers. It is thought to be a significant result of high-quality medical care. Patient input regarding the quality of medical services is crucial for healthcare organizations because it aids in the development of better service policies, better decision-making, meeting patient expectations, formulating management strategies, keeping an eye on service providers' performance, and other areas. Methods: This six-month cross-sectional descriptive study, which included male and female patients aged 18 and over, was conducted in the outpatient departments of Jalalabad Ragib Rabeya Medical College Hospital, Park View Medical College Hospital, and Women's Medical College Hospital in the Sylhet district. A pre-tested, validated, semi-structured questionnaire was utilized to collect data from 400 patients. Results: The mean satisfaction score was highest score in general satisfaction domain (4.32) and lowest in financial aspect (2.62) in this report. This study had 65.5% of male and 34.5% of females. 29% of the study patients were illiterate and remaining 71% were educated. The employed people were more satisfied (mean score= 3.84) than unemployed people (mean score= 3.69), married respondent were more satisfied than unmarried respondents for regarding receiving healthcare. Conclusions: This study showed that educational level, living place, marital status, age, sex, occupation were the important factors for satisfaction rate in outpatient departments of hospitals of Sylhet division.